disneyland mistake charge

Disney is perfect.  Or so we are made to believe!

Check out this receipt a man got after he bought a frozen banana at a stand at Disneyland.

disneyland mistake chargeHe didn’t notice till after he walked away and when he went back to tell the cashier, it took the Disneyland staff (managers) 30 + minutes to correct this charge.  IE credit this back AND charge him for the right amount!  Yes!  After 30 + minutes of waiting them to correct a mistake THEY made, (this guy lost 30 + minutes of Disneyland line time) they STILL made him pay $3.95 for the banana!

Here is what I summarized in my head after I was told this story buy the guest:

 

 

  1. This guy is cool!  His bank allows him to charge that much in a single transaction!
  2. Disneyland staff are taught how to charge, never how to credit.
  3. Nothing.  Nothing.  Nothing is EVER free at Disneyland.

Revenge:  passing his receipt on.  He saved it.

Disneyland does so many things right, this one?  Fail.

Comments

comments

LEAVE A REPLY