angry man

Always be nice.

Always be nice to airline staff.

Why?

At Anonymous Airlines, a customer was hassling an airline agent at the ticket counter.
Not only was the customer was irate, they were also using foul language.
angry manOddly enough, this abused agent was calm, polite, pleasant and smiled while the customer continued to abuse her.
When the customer finally left, I was beyond curious and asked the agent “Does that happen often?”
The agent responded with a smile, “All the time sir.”
I kept on, “How can you be so calm?  And nice?  I can’t believe how nice you were to him?”
The agent smiled and said “I just took care of him. He’s going to Detroit. His bags are going to Bangkok.”

“Oh…”

Be nice people.

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